Help center

General Questions
Investing
Income and Returns
Security and Legal
Taxes
Platform and Process
Property Management

Still Have Questions?

We’re here to help! If you have any unanswered questions or need further assistance, our support team is ready to provide the information you need. Simply flick us an email at: support@homeshare.co.nz.

General Questions

What is Homeshare?

How does it work?

Who can invest with Homeshare?

What is fractional property investment?

What types of properties are available on Homeshare?

Investing

What is the minimum investment amount?

Can I buy shares in multiple properties?

Do I own the property if I buy shares?

What happens if I want to sell my shares?

Is there a holding period for shares?

Can I lose money on my investment?

Can I invest using a self-directed retirement fund (e.g., KiwiSaver)?

How does Homeshare select properties?

What happens if shares are not fully subscribed during the live listing phase?

Income and Returns

How do I earn income from my investment?

Do I benefit from property value growth?

Are there any guarantees on returns?

How are expenses like maintenance deducted?

How is rental income calculated for each share?

How is the market value of a property calculated?

Can I reinvest my earnings into new shares?

What happens if maintenance costs exceed rental income?

Security and Legal

Is the platform secure?

Are properties insured?

Are my funds secure?

What happens if a fractionally owned property is sold?

Taxes

How are taxes handled on rental income?

Do I have to declare income to the IRD?

Is there capital gains tax when selling shares?

Do I need to file a tax return for my Homeshare investments?

Do I need to provide Homeshare my Prescribed Investor Rate (PIR)?

Platform and Process

How do I sign up?

How do I top up my wallet?

Can I track my investments?

Is there customer support if I have questions?

What payment methods can I use to top up my wallet?

How will I know when new properties are listed?

Is there a Homeshare mobile app?

Property Management

Who manages the properties?

What happens if a property is vacant?

What if unexpected repairs are needed?

How does Homeshare ensure tenants pay rent on time?

Still Have Questions?