Homeshare is committed to complying with its obligations under the Privacy Act 2020 when dealing with your personal information. Any personal information you provide to us will be collected, stored, used and disclosed in accordance with this Privacy Policy.

This Privacy Policy should be read in conjunction with:

1. where you are an investor, the terms and conditions relating to the use of and access to our investment platform accessible via Homeshare.co.nz (Platform), the Master Trust Deed, the relevant Home Trust Conditions, and Offer Materials (as such terms are defined in the Platform terms and conditions); or

2. where you are a tenant in a Homeshare property, your tenancy agreement.

The type of personal information that we collect and hold will depend on the purpose for which it is collected and held, but may include:

For investors

1. name, phone number, postal address, email address, occupation, date of birth;

2. IRD number and other tax related information;

3. investment and account history, orders for the sale and purchase of investment units, and investment disbursements;

4. identification information (such as passport or drivers licence details) where required by law to verify your identity for AML/CFT purposes;

5. investment preferences and intentions, including the value of your investments;

For prospective and current tenants

1. your name, phone number, postal address, email address, occupation, date of birth;

2. salary and credit information to verify your financial capacity to pay rental fees;

3. previous property references and other information relating to your tenancy;

For property vendors

1. your name, phone number, postal address, email address; and

2. property interests, ownership verification records; and any other information required to consider and facilitate the sale and purchase of a property.

We may collect personal information about you when:

1. you submit an application form to become an investor on the Platform;

2. you register / sign in as an investor on the Platform;

3. you apply for and/or accept a tenancy in a Homeshare property;

4. you enter into discussions and/or negotiations with us as a property vendor in relation to the sale or purchase of a property;

5. you visit our website or contact us through social media, email, telephone or other means; or

6. we are otherwise required to do so by law.

We may also collect personal information about you indirectly from third parties such as:

1. identity verification service providers (such as CloudCheck) for AML compliance purposes, and/or

2. your existing landlord or property manager, or other references, where you have submitted us a tenancy application or we are intending to take over your existing tenancy pursuant to the purchase of the property in which you are a tenant, for pre-tenancy reference checking purposes.

If you choose not to provide personal information to us on request, your investor application form may not be accepted and you may not be eligible to register a Homeshare investor account, or your tenancy application may be declined.

Where you have provided personal information to us about another individual, you are responsible and liable for ensuring that you have the prior consent of that individual to provide us with their personal information. Where you supply us with personal information about someone else, you should inform them in advance of this Privacy Policy.

When you use our website and/or Platform we may collect information that is sent to us by your computer, mobile device or other access device. The information that is sent to us may include your computer IP address, referral URL, geo-location and data about the webpages that you access. Generally, this information is not personally identifiable data provided we do not associate it with your identity, but to the extent that it is considered personal information, we will comply with our legal obligations when processing that information.

When you apply for a tenancy through us, you authorise us to make credit reference checks and other enquiries within our normal procedures to verify your credit worthiness and ability to meet your financial commitments to us.

We may use external credit reporting services to collect and receive updates about the information they hold about you during the term of your tenancy. We may also share personal information about your tenancy with external credit reporting agencies. Credit reporting agencies may use information disclosed by us to update their credit reporting database and disclose that information to their own customers, as permitted under the Credit Reporting Privacy Code 2020.

If you fail to make payments owed to us under a tenancy agreement, we may disclose your personal information to, and for the use by, credit reporting agencies, debt collection agencies, and legal advisors.

We do not collect or store payment card details.

If we offer an online payment processing service through our Platform to enable investors to top up their wallet, we will use a Payment Card Industry Data Security Standard compliant hosted payment service to process any payment card transactions. In those circumstances, your payment card details will only be collected and held securely by that third party payment processor.

We will only use and disclose your personal information in accordance with your authorisation and/or for the purposes set out in this Privacy Policy, which shall include:

1. to provide you with access to and use of our Platform, including the provision of investment offers and associated services, holding the funds in your wallet, and facilitating the purchase and sale of investment offers through our secondary market;

2. to verify your identity and complete background checks to comply with our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and related regulations;

3. to assess your tenancy application (including your credit worthiness), manage your tenancy, and perform property management services in relation to your tenancy;

4. to consider, negotiate and facilitate the sale and purchase of properties within the Homeshare portfolio;

5. to communicate with you (for example to provide customer support, manage complaints, or to ask you for feedback about our services);

6. to research and help improve and enhance our services, including conducting market analysis, performing data analytics on investor and tenant behaviour, and creating aggregated and anonymised insights in relation to our services;

7. to undertake general administrative functions associated with our business;

8. to facilitate the potential or actual sale, merger or transfer of all or part of our business or assets;

9. to enforce our legal rights, to investigate and prevent actual or potential fraudulent or unauthorised behaviour, to comply with any legal obligations, or for any other purposes permitted by law including under the Privacy Act 2020; and

10. subject to you providing your consent (in accordance with the Unsolicited Electronic Messages Act 2007), sending you commercial electronic messages to promote and market our services.

Where you consent to us using your personal information for marketing and promotional communications, you can opt out at any time by notifying us at support@homeshare.co.nz. or by clicking the unsubscribe function included in our marketing communications.

We may disclose your personal information to:

1. any of our related entities;

2. any service providers that we have engaged to provide a service to us in relation to the Platform or our services. For example, we may engage third parties to provide us with identity verification, IT, and marketing services;

3. credit reporting agencies where we need to undertake a credit check;

4. foreign and domestic government and regulatory agencies (such as the IRD and Financial Markets Authority) where required by law, and external dispute resolution bodies;

5. third parties involved in providing property maintenance services in connection with your tenancy;

6. third parties involved in the sale or transfer or our business or assets (including the sale of specific investment properties);

7. our professional advisors, including accountants, insurers and lawyers;

8. any other person or organisation that you have authorised us to disclose your information to; and/or

9. any other third party where such disclosure is permitted under the Privacy Act 2020 and/or any other applicable law.

For clarity, we will never share any personal information of specific tenants with investors, other than displaying the address of investment properties within the Homeshare portfolio on the Platform for prospective and current investors.

You agree that any information you give to us will be accurate, correct and up to date. Investors can update their personal details at any time through the Platform. Tenants can update their personal details at any time by emailing support@homeshare.co.nz.

You are entitled to access the personal information we hold about you, and to request that we amend it if it is incorrect. If we are not willing to correct errors that you have identified in your personal information, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.

We will only retain your personal information for as long as it is required to achieve the purposes set out in this Privacy Policy or as otherwise required by law.

Although we take reasonable steps to ensure personal information in our possession is protected and held securely, we do not make any warranties in relation to the security of any information you disclose or transmit to us and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information where our security measures have been breached. Any transmission of personal information is conducted at your own risk.

We generally hold your information in third party cloud servers based in Asia Pacific (Sydney). Where we transfer or supply your personal information to third parties we will take reasonable steps to ensure that they are bound by contractual obligations to protect the security of that information.

Like many other websites, we use cookies to store and track information about you when you are on our website for the purposes of:

1. providing more customised content and material to you on our website; and

2. conducting business and marketing analysis.

All information collected via cookies will be held by us. This information will not be made available to any third party in a manner that enables you to be identified. If you do not wish to allow cookies you may change your browser settings to disable cookies. However if you disable cookies some parts of the website may not function properly.

Our website and Platform may have links or references to third party websites or material. Our Privacy Policy does not apply to those websites, and any information collected by such third parties is governed by that third party’s privacy practices or policies. We accept no responsibility or liability for the content or privacy practices of any third party websites.

We may amend and update this Privacy Policy from time to time by posting a revised version on our website. Any changes will apply from the date we post the updated Privacy Policy on the website. If we make any significant changes, we will endeavour to provide you with reasonable notice of such changes through the Platform or website, or via other means such as email. By using our Services after such notice period, you will be deemed to have accepted the updates to this Privacy Policy.

Your personal information will be collected and held by Homeshare Scheme Management Limited, Homeshare Trustees Limited, and/or Homeshare Property Management Limited, Level 3, 527 Victoria Street, Hamilton Central, Hamilton, New Zealand.

If you have any queries or concerns about our Privacy Policy or our handling of your personal information, please contact us at support@homeshare.co.nz.

More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Privacy Commissioner at www.privacy.org.nz.