Terms & Conditions
Last update: 27 February 2025
These Terms and Conditions (Terms) apply to your use of the Platform and the Services provided by Homeshare Scheme Management Limited or another company in the Homeshare group (Homeshare, we, us or our).
When we mention you or your in these Terms, we are referring to the person accessing and/or using the Services, as well as any entity you are authorised to represent (as approved by us).
It is important that you read, understand and comply with these Terms.
Unless otherwise specified, capitalised words and phrases have the meanings defined here.
About us
The Platform provides investors the opportunity to invest in New Zealand residential properties by purchasing shares in Home Trusts created and operated by Homeshare.
The shares are technically units in the Home Trusts, which are “managed investment products” as defined in the FMC Act (each a Share).
Each Home Trust is established under the Master Trust Deed and the relevant Home Trust Conditions. The purpose of each Home Trust is to acquire, hold, and manage a residential property, with the aim of generating returns for investors. As an investor, you will have a beneficial interest in the property acquired by the relevant Home Trust, including a proportional share to distributions from the Home Trust arising from any nett rental income generated from the property.
We also operate a Secondary Market where investors may buy or sell Shares through the Platform. Read more.
Homeshare Scheme Management Limited is the operator of the Platform and the manager of each a Home Trust.
Homeshare Trustees Limited is the trustee for each Home Trust, holding its assets on trust for you and other investors.
How these Terms apply
By accessing the Platform, and/or using the Services, you agree to these Terms. If you are accessing and using the Services on behalf of another person (such as a company or trust), you confirm that you are authorised to do so and that you agree to these Terms on their behalf. By agreeing to these Terms for another person, you confirm that the person is bound by them.
If you do not agree to these Terms, you must not create an Account, and you must stop using the Platform and Services immediately.
If you have created an Account and wish to invest in a Home Trust, you agree to the terms outlined in the Master Trust Deed, the relevant Home Trust Conditions, and Offer Materials. You will be prompted to confirm your agreement during the investment process.
In the event of any conflict between these Terms and any written or verbal communication between you and us, these Terms will take priority. Similarly, if there is a conflict between these Terms, the Master Trust Deed, Home Trust Conditions, or other Offer Materials, the Home Trust Conditions will take priority, followed by the Master Trust Deed, and then other relevant Offer Materials.
How does it work
The Platform allows individuals and/or entities who create an Account to invest.
You can own Shares in two ways:
Live Listing
Subscribing Shares in the initial offer, where each Home Trust is divided into 1,000 Shares.
Open Sales
Purchasing Shares via the Secondary Market. Read more.
The Home Trusts are created and managed by Homeshare. The rights associated with your Shares, including distributions, are as set out in the Master Trust Deed, Home Trust Conditions and Offer Materials.
To invest in a Home Trust, you must first successfully create an Account and meet all eligibility criteria we specify from time to time. Read more.
Once your Account is open, you may top-up funds to your Wallet. Read more.
You can use the funds in your Wallet to invest. The application to invest constitutes an application to subscribe for Shares on the terms of the Master Trust Deed, the Home Trust Conditions, and relevant Offer Materials. Read more.
Opening an Account
General
To access and use the functionality of the Platform, and the Services, you need to apply for an Account following the requirements of the Platform and these Terms.
Your application is subject to our approval. We may decline your application, and we are not required to give reasons if we decide not to do so.
What do you need
You can create an Account only if you meet, and continue to meet, the following criteria:
if an individual, be at least 18 years old;
have and continue to have a valid email address and password;
you have provided accurate, complete and truthful information as required by us for any reasonable purpose, including Account opening, tax information, AML/CFT requirements and Wholesale Investor certification; and
you consent to us collecting and using Personal Information that you have provided to us in accordance with our Privacy Policy.
Checks we do
You authorise us, or third parties we may use, to take necessary steps to validate and authenticate your Account opening information, and any other information you provide to us, including for the purposes of complying with AML/CFT requirements.
If we are not satisfied with the outcome of such enquiries, we may suspend or close your Account immediately, refuse to let you create such an Account or take any other action necessary to comply with any applicable legislation, regulation or if required by one of our regulatory bodies. If we do so, we may not give you reasons (as we may be restricted by law from doing so).
Some people may not be able to invest
Creating an Account does not automatically allow you to invest. You can only invest where we are satisfied that we are legally able to let you do so, and this is in our sole discretion. This includes, but is not limited to, our satisfaction that the checks under clause 4.3 have been completed.
For certainty, the Shares in the Home Trusts will only be available for subscription or purchase by persons in New Zealand who do not require relevant disclosure under part 3 of the FMC Act. Any offer of Shares made on the Platform is not an offer or solicitation in any jurisdiction in which such an offer or solicitation is not authorised, or in which the person making such offer or solicitation is not qualified to do so, or to any person for whom it is unlawful to receive such an offer or solicitation. To the maximum extent permitted by law, we will not be liable for any loss that arises as a result of you investing where such loss is caused by the investment being made in breach of laws outside of New Zealand.
Your Wallet
Holding your money on bare trust
We hold the funds in your Wallet on bare trust in a bank account with a New Zealand registered bank. You understand this is a pooled account where your funds will be held together with funds of other people using our Services. We keep detailed records so that your beneficial entitlement to the funds is clearly identifiable.
The funds in your Wallet will be kept separate from the funds we use to run our business and the funds of the Home Trusts. This means that your Wallet is protected from claims by our general creditors and those of the Home Trusts. We cannot use the funds in your Wallet for ourselves or others, except as agreed in these Terms.
Topping up your Wallet
You will need to add funds to your Wallet to invest.
You can top up your Wallet using a direct transfer from a New Zealand bank account or with a credit or debit card in your own name. We may restrict certain types of bank accounts or cards, and not all payment options may be available to you.
We may also set limits on the amount you can top up.
We are not responsible for any delays or defaults in the transfer of funds caused by a bank or other service provider.
If we cannot determine which Wallet the funds should be credited to, we may return them to where they came from, following the usual bank processing time and after taking off any relevant transaction fees or costs.
Earning income
If your investment in the Home Trusts earns money (for example, if the Home Trust you invested in makes a distribution), we will deduct any applicable fees, costs and taxes (see clause 9 below for more details) and credit the balance to your Wallet. For the avoidance of doubt, any distributions will also be net of any tax payable by the Home Trust, including tax payable under the PIE rules (if applicable). This is unless you have previously instructed us to do otherwise (such as if you instructed us to pay distributions directly to your nominated bank account).
There may be a delay between the distribution by Home Trust and the funds being available in your Wallet. Delays can occur due to processing times by us, the bank, or the service provider.
Investing funds in your Wallet
When your application to invest is accepted or where your Buy Order has been matched, you give us permission to debit the corresponding amount from your Wallet and to take any necessary steps to fulfil your payment obligations for those transactions. Once the funds are transferred to the appropriate party, they are no longer held on bare trust for you.
You also authorise us to deduct any fees under these Terms, the Master Trust Deed, or Home Trust Conditions that may become due and payable by you to us from time to time from amounts from your Wallet.
Withdrawing from your Wallet
You may withdraw funds from your Wallet at any time by completing a withdrawal request on the Platform.
Where we consider it is reasonably necessary due to, for example, restrictions in the technology (including third party protocols) we use, we may impose restrictions on the maximum daily amount that can be paid out to your nominated bank account. We reserve the right to change this threshold without prior notice to you where we reasonably need to do so but will publish any such restrictions on our Platform.
We are not responsible for any delays caused by banks or other service providers.
No fees
We do not charge a fee to deposit funds into your Wallet or to make a withdrawal from your Wallet.
No interest
Unless otherwise specified and communicated to you, any interest earned on funds held in your Wallet will accrue to us as a fee for our services (net of any applicable tax).
If we made an error
If we incorrectly credited funds to your Wallet that do not belong to you, you agree we can remove those funds without notice. If you withdraw the money before we can do so, you will owe us the value of that money.
Making investments
Selecting your investments
A selection of investments is made available on the Platform. We do not give any recommendation or opinion as to whether you should make any investments through the Platform. Before investing, you should consider and assess whether the investment is suitable for you depending on your own financial circumstances and tolerance to risk. To help with this, you should read carefully clause 12 below. We recommend seeking any independent financial, legal and/or tax advice you need before you invest.
Making Orders
If you decide to buy Shares in a Live Listing, you may submit an Order where the Live Listing is still open for subscription.
Where there are multiple Orders, the Order submitted earliest in time will be given priority over Orders submitted later. Your Order will be matched until the full value of the Order is met. If the value of Shares available for subscription is less than the value of your Order, the Order will be filled up to the full value of the available Shares.
You agree and acknowledge that your Order might be partially filled, in which case we may require you to proceed with the Order with fewer Shares than you specified in your Order.
Your Order is subject to you having sufficient amount in your Wallet to pay the relevant investment amount.
Your confirmation
By making an Order (which, for the purpose of this clause 6.3, includes a Buy or Sale Order under clause 7), you agree and confirm that:
your Order is a legally binding and irrevocable;
you have read and accept the Master Trust Deed, relevant Home Trust Conditions, and other Offer Materials, made available on the Platform including through electronic means pursuant to the Contract and Commercial Law Act 2017;
any certificate, document, and supporting information provided to us to confirm your status as a Wholesale Investor will be given to, and can be relied upon by, us;
you may not acquire more than 20% of the Shares of any investor class of a Home Trust which is a PIE (in aggregate with any associate as defined in the Income Tax Act 2007 (NZ) of any other investor in relation to the Home Trust), except otherwise agreed with us.
What we may do
We may in our sole discretion:
require you to provide any further information or documents;
accept or reject your Order;
issue you with fewer Shares than you applied for in your Order;
meet some or all of your Order with issued Shares held by an underwriter or an existing investor (in such circumstances, we will fill your Order by a transfer of Shares, which is automatically treated as a Buy Order (defined below at clause 7);
withdraw a Live Listing before its closing date, or if the Live Listing has no closing date withdraw the Live Listing at any time;
amend any of the Offer Materials, provided that in making any such amendment, we will not increase your subscription for Shares in your Order, remove any specific rights that you would have under the Offer Materials or cause the Offer Materials to be materially more onerous or adverse to you, before the amendment; and
take any other actions that we consider necessary to maintain a Home Trust’s PIE status.
Secondary Market
General
You can place buy orders (Buy Orders) or sale orders (Sale Orders) for Shares on the Secondary Market at any time through the Platform.
Approval
We reserve the right to accept or refuse a Buy or Sale Orders, or to withdraw it subsequently (for example, including the following circumstances:
in our reasonable opinion, any applicable law or regulation has not been complied with;
if we are not satisfied that the person placing the Orders is a Wholesale Investor;
in our reasonable opinion, the sale or purchase of the relevant Shares would or could threaten the Home Trust’s status as, or eligibility to be, a PIE or would make that Trust an “overseas person” for the purposes of the Overseas Investment Act 2005;
if any tax (including PIE tax) or any other unpaid amounts, duties, commissions, fees, or charges remain outstanding in relation to the relevant Shares;
where any restrictions or limitations on the transfer of any Shares of a Home Trust contained in the Home Trust Conditions for that Home Trust have not been complied with.
Additionally, we do not guarantee that Buy Orders or Sale Orders listed on the Secondary Market will be matched, either fully or partially. We may change the terms of the Secondary Market, suspend or cease providing the Secondary Market at any time in our discretion.
Buying and selling Shares
To sell your Shares, you need to complete a Sale Order specifying the number of Shares you wish to sell and the minimum price per Share (within the Fixed Price Range) (Share Price).
To buy Shares, you need to complete a Buy Order specifying the number of Shares that you wish to buy and the maximum price per Share you wish to pay for.
We will let you know if a Sale Order has been matched with a Buy Order (Match). There may be a partial fill of the Sale or Buy Order, in which case, you will be required to buy or sell only some less Shares than specified in your Orders.
Where there are multiple Buy Orders eligible to be matched with a Sale Order, a Buy Order submitted earliest in time will be given priority over Buy Orders submitted later. Buy Orders will be matched until the full value of the relevant Sale Order is met. If the value of the relevant Sale Order is less than the value of the Buy Order, the Buy Order will be filled up to the full value of the Sale Order.
You agree and acknowledge that your Buy or Sale Order might be partially filled, in which case we may require you to proceed with fewer Shares than you specified in your Buy or Sale Order.
If there is a Match:
we will place a hold on the buyer’s Wallet for the matched amount, calculated based on the number of Shares being purchased and the Share Price (Purchase Amount);
we will credit the Purchase Amount (less fees and certain taxes) to your Wallet as soon as reasonably possible and facilitate the transfer of the relevant Shares from you to the buyer.
If there is no Match, you can either leave the Sale Order or Buy Order active or request to withdraw.
Your obligations
Obligations
When you access and use the Platform, and our Services, you agree that you will:
comply with and use the Platform and our Services in accordance with these Terms;
comply at all times with all applicable laws, including cooperating, assisting and providing information to us in relation to such compliance when we request;
act in good faith towards us and other users at all times;
keep your Account username and password secure, confidential, and protected from misuse;
immediately notify us if you become aware that any information or representation given by you, or on your behalf, to us has become untrue, misleading or incomplete; and
immediately notify us if you become aware of any disclosure or unauthorised use of your user details, by sending an email to support@homeshare.co.nz or notifying us through the Platform.
Prohibited activities
You must not (nor attempt to):
infringe the rights of any person or entity, including any Intellectual Property Rights, privacy and/or contractual rights;
interfere with or attempt to impair our computer systems or transmit software, viruses, worms or other harmful files, code or malware;
use a robot, spider, scraper or other unauthorised means to access the Platform or extract data or any content shown on the Platform;
reverse engineer any aspect of the Platform, or attempt to gain any unauthorised access to any part of the Platform, including attempting to gain access to another person’s Account;
use the Platform, and/or the Services to engage in any restricted, unethical, or illegal activities (whether illegal in New Zealand or where you are located); or
do anything else that may interfere with or negatively affect the operation of our Platform, the Services or other users’ use and enjoyment of the Services, and/or the Platform.
Representations and warranties
When you access and use the Platform, and our Services, you agree that you represent and warrant to us (on a continuing basis) that:
you will provide true, current and complete information (including your contact details) in all of your dealings with us; and
you are the beneficial owner of the Account, and no one else has rights of any kind over the amounts (including security interests) in the Account;
you will not be in breach of or infringe any provisions of any existing arrangements to which you are a party to by agreeing to these Terms;
if you are a company or other entity, you are duly organised, validly existing and in good standing under the laws of your jurisdiction of organisation;
you have read and understood the risks set out in clause 12 and understand that investments via the Platform are speculative and involve a substantial degree of risk of loss of your entire investment;
you are a Wholesale Investor; and
your use of the Platform and our Services, or investment in any Home Trust, will not violate any law outside New Zealand and any such transaction is lawful in the country of your principal place of business or residence.
Fees
When you use the Platform, you agree to pay us the fees set out on the “Fees” page of the Platform availablehere, in these Terms, in Home Trust Conditions or in separate agreements.
In addition to the fees set out on the “Fees” page of the Platform, our fees also include:
a fee equal to any interest earned on funds in your Wallet (net of any applicable tax) which are not invested in a Home Trust (including funds which have been paid from a Home Trust into your Wallet;
fees specific to an investment in a Home Trust, which are set out in the Home Trust Conditions for that Home Trust).
We may change our fees from time to time by giving you notice (either by email or on the Platform).
You are responsible for any third-party fees, costs or expenses you incur in relation to receipt of our Services.
If amounts are outstanding by you, you agree that we can do one or more of the following:
set off any money you owe us against money we owe you;
pay us using any money in your Wallet;
sell or otherwise deal with Shares held by you and pay us using the proceeds;
immediately cancel or suspend any of your withdrawal requests; or
take legal action against you to recover any money you owe us, along with any costs and expenses we have to pay to get the money back.
All fees, costs and charges payable will be charged plus GST (if any).
Tax
Tax treatment of investments on the Platform
The Tax treatment of investments on the Platform will be determined by us. Tax will affect your returns and we recommend that you seek professional advice. Refer to the relevant Home Trust Conditions for more detail on the tax treatment of your investment in that Home Trust.
PIE status of Home Trusts
From time to time, we may elect for a Home Trust to become a PIE. While we generally intend to elect for a Home Trust to become PIE when the legal requirements have been met:
we have no obligation to make any such election; and
we do not guarantee that any Home Trust will become a PIE or maintain its PIE status (as applicable).
A Home Trust that is not a PIE will be taxed as a company and the returns you receive from investing in that Home Trust will be subject to the ordinary tax rules which may result in a lower after-tax return.
Tax information
You:
will provide to us any information that we consider necessary for the purposes of complying with Tax law;
warrant (on a continuing basis) that all such information you provide to us is true and accurate; and
undertake to notify us as soon as reasonably practicable if any previous information provided to us is no longer current, accurate or complete.
Withholding tax
From time to time, we may be required under law to deduct Tax from amounts we pay to you. If we reasonably determine that we are required to deduct Tax from a payment to you, we may:
make the payment net of that Tax (and any other relevant expense) and will not be liable to pay you any additional amount on account of the Tax or relevant expense withheld; and
issue a withholding tax certificate (if applicable). We do not guarantee that you will be entitled to a Tax credit for the Tax withheld and will have no liability to you in relation to the credit.
Tax indemnity
You shall indemnify us in respect of any Tax paid or payable by us on behalf of or in relation to your Shares and your Account.
Disclaimers
Your use of the Platform and Services is at your own risk.
To the extent permitted by law, we provide the Platform and Services on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied. We make no warranty that the Platform or the Services will meet your requirements, will be available on an uninterrupted and error free basis, or will be accurate, reliable, or complete. You acknowledge and accept that the Platform may be temporarily unavailable from time to time for maintenance and/or upgrade or due to unexpected technical issues.
Without limiting clause 12, we have no liability or responsibility to you or any other person for any Loss in connection with:
the Platform being unavailable (in whole or in part) or performing slowly;
any error in, or omission from, any information made available through the Platform;
any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Platform. To avoid doubt, you are responsible for ensuring the process by which you access and use the Platform protects you from this; and
any site linked from the Platform. Any link on the Platform to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.
We make no representation or warranty that the Platform is appropriate or available for use in all countries or that the content satisfies the laws of all countries.
Any information on the Platform does not constitute financial advice for the purposes of the FMC Act. Nor do any statements on the Platform take into account your personal financial circumstances and objectives.
All information accessible on the Platform relating to the underlying property (including information memoranda, marketing materials, third party reports, periodic and current reporting, and other similar materials) are general in nature and does not contain all information that a prospective investor may require to evaluate a decision to invest in the proposed investment and the risks associated with such investment.
You must carefully read all available information, including the risks set out below, and consider your personal financial circumstances before investing in any Home Trust. If you are unsure about any aspect of investing in the Offers or managed investment products you should seek independent advice (legal, taxation, financial, technical, or otherwise) before investing.
To the extent permitted by law, your access to and use of the Platform and the Services is entirely at your own risk. Other than in respect of the rights and remedies available to consumers under the Consumer Guarantees Act 1993, to the maximum extent permitted by law, we are not responsible or liable for any direct, indirect, incidental, consequential, or special damages or loss incurred or suffered by you or any other person, arising out of or connection with, your access to, or use of, the Platform or Services available through the Platform.
Risks
General investment risk
Returns on your investment are not guaranteed. Making an investment involves risk and you could get back less money than you put in.
Residential property values can increase or decrease, influenced by various factors including economic conditions, political changes, and taxation. These factors can impact the residential property market and, in turn, the value of individual property that a Home Trust is invested in. The value of Shares could be adversely affected by a downturn in the residential property market, particularly in terms of capital value and/or a decline in residential rental yields.
Rental income and returns depend on securing suitable tenants and their timely payment of rent. There is a risk that rental income may decline, appropriate tenants may not be found, or tenants may default on their tenancies, any of which could reduce the Home Trust’s assets and income available for distribution. Any forecast is based on current market trends, comparable properties, and economic conditions.
Damage and insurance
There are risks of defects and damage to the property, for examples, normal wear and tear, damage caused by tenants, or natural disasters. To manage these risks, the property will be insured, and a bond will be held by New Zealand Tenancy Services. However, certain events may not be insurable. The property's value could be adversely affected if losses occur due to uninsurable risks, under-insurance, or denied claims. These factors may, in turn, impact the value of your investment.
Valuation risk
Property valuations are based on valuers’ opinions at a specific time and influenced by current economic conditions. They are inherently subjective, and significant differences can arise between valuations and actual sale values.
Cashflow shortfall
Each Home Trust will maintain limited cash reserves. If it incurs unexpected costs that cannot be recovered from tenants, insurance, or bonds, or unexpected falls in rental income, it could be reliant on third party financing (for example bank borrowing) or requiring further contribution from investors (this would require support of at least 75% of all investors of that Home Trust). In the unlikely event this situation arises, we may need to sell the property and wind up the Home Trust to meet the shortfall.
Liquidity risk
While we provide a secondary market for the Shares, there is no guarantee that there will be willing purchasers at the time you want or at the price you set. You should ensure that you are comfortable having your money committed until such time.
Legal, regulatory, and tax
Your investment, and any returns you receive may be subject to the tax laws of New Zealand and other jurisdictions. We do not provide any tax advice. You are solely responsible for understanding how your activities in relation to the Platform will be taxed under the laws applicable to you.
Changes in any law (including tax laws), regulation or government policy in New Zealand could have an impact on the performance of your investment.
Processing of transactions
There may be times that transactions cannot be settled or are delayed. Processing times differ for each transaction and will depend on our requirements and the requirements of third parties.
Other information
Homeshare and any person associated with us (including directors, shareholders, employees, and any other related parties) may invest in Home Trusts via the Platform or may have other interests (including as the original vendor) in underlying properties of Home Trusts.
Liability and indemnity
Limitation of liability
To the maximum extent permitted by law:
we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Platform, the Services or your access and use of (or inability to access or use) the Platform/Services, unless:
this is caused by our wilful default or fraud; or
the Loss is covered by an amount available to be paid out under any relevant insurance held by us.
We are not liable or responsible to you or any other person for the diminution or loss in value of any investment made by you via the Platform.
Without limiting any other provisions, if we are found to be liable for any Loss under or in connection with these Terms, our maximum aggregate liability to you will not exceed the total fees you have paid us, or are liable to pay us, for the use of the Platform, and Services in the last 12 months.
Indemnity
To the maximum extent permitted by law, you indemnify us from, and hold us harmless against, any and all Loss which may arise out of or relates to:
your use of the Platform and/or the Services;
any breach of these Terms, the Master Trust Deed, any Home Trust Conditions, or Privacy Policy by you;
any information that you provide via the Platform (including your warranties and representations) are false, misleading or incorrect; or
any damage that you may cause the Platform.
An indemnity means a promise to pay someone to make up for a loss they have suffered. This indemnity includes without limitation, liability relating to Intellectual Property Rights and breaches of privacy.
However, this does not apply to the extent of any claim for Loss that is shown to be the direct result of our fraud, dishonesty, or wilful default on obligations to you under our Terms.
Your rights
Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or the FMC Act.
Inclusion
In this clause 12 we and us includes Homeshare Trustees Limited or any other company in the Homeshare group, as well as our respective directors, officers, employees and contractors.
Intellectual Property
We (and/or our suppliers and licensors to the extent relevant) own all proprietary and Intellectual Property Rights in the Platform or Services. Nothing in these Terms transfers any of our rights or interests in or to such Intellectual Property Rights to the you or any third party.
When using this Platform and/or the Services, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use those software, tools or applications only as required for your use of the Platform and the Services and as expressly permitted in these Terms.
We reserve all right, title and interest not expressly granted under this licence to the fullest extent possible under applicable laws and you agree to do anything necessary, including executing any documents, to give full effect to this clause 14.
Confidentiality
You acknowledge that the information available on the Platform (including information contained in Home Trust Conditions) may contain confidential information.
You agree to keep all such information in confidence and not disclose it to any person (except legal, accounting or financial advisers where appropriate confidentiality agreement, including by virtue of professional duties of confidentiality, have been obtained), use for your benefit (other than by investing via the Platform), or use it to the detriment of Homeshare or any other person to whom the information relates, unless:
disclosure is required by law or by the rules or regulations of any relevant stock exchange or other relevant regulatory authority;
with our prior express approval; or
the information becomes public knowledge other than as a result of a breach of these Terms.
Privacy
Any Personal Information collected, processed, stored and used by us in connection with our Services, the Platform will be handled in accordance with the Privacy Act 2020, these Terms and our Privacy Policy. These Terms should be read in conjunction with the Privacy Policy.
Suspending and Closing account
You can close your Account
You can close your Account at any time if you are not currently invested in any Home Trusts. To do so, submit a request via the Platform or email us at support@homeshare.co.nz.
Please note that if you are invested in a Home Trust, you may not be able to close your Account until all Shares you hold on our Platform are sold or transferred to a third party (which is subject to our approval).
We may close your Account on 14 days’ notice
We can close your Account by providing 14 days’ prior written notice for any reason.
We may close or suspend your Account in some situation
We may immediately suspend or close your Account at any time, without limiting our other rights or remedies under these Terms or at law, if we reasonably consider that:
You fail to provide us with the information we request, or you do not meet our eligibility criteria for having an Account.
You have breached, or threatened to breach, any law or these Terms.
You have undermined, or attempted to undermine, the security or integrity of our Services or the Platform.
You have used, or attempted to use, the Platform or the Services to engage in illegal, illegitimate, unethical, or offensive conduct (e.g., money laundering or fraud).
We have reasonable grounds to believe we are required to do so to meet our legal obligations.
A regulator requests that we do so.
If your Account is closed or suspended for any reasons under clause 17.3(a) to (d), you will be responsible for any costs and expenses associated with the closure or suspension. We are not responsible for any Loss you suffer as a result.
What happens if your Account is suspended
If your Account is suspended:
we will use reasonable efforts to notify you of the suspension;
we are not obligated to, but may, at our discretion, complete any pending or processing transactions at the time of suspension or closure;
we will use reasonable endeavours to restore your access to the Platform and Services, including your Account, within 14 days of you demonstrating to us, acting reasonably, that the reason for such suspension no longer exists.
What happens if your Account is closed
Upon the closure of your Account, whether initiated by us or by you under these Terms:
we may cancel or complete any pending Orders in our discretion;
we will not refund any part of any fees or charges already incurred (including any applicable fees);
all amounts payable by you to us under these Terms become immediately due and payable;
unless otherwise agreed with you in writing, we may sell, deal with, or withdraw money in your Wallet or Shares in your Account to set off any applicable fees due to us and taxes;
any remaining balances in your Wallet, after deductions for fees, taxes, and other owed amounts, will be transferred to your nominated bank account, subject to our compliance with relevant anti-money laundering laws. If any funds are unclaimed (e.g., because we cannot locate or communicate with you despite reasonable efforts), they will be handled according to the Unclaimed Money Act 1971.
General
Communication and Notices
You can notify, contact or email us at support@homeshare.co.nz. Unless otherwise agreed with you, we will communicate with you and others at times by electronic means, including by email or other electronic communication on the Platform. We may also send you information that requires a signature and use an electronic signature, and you consent to us using electronic signatures for this purpose.
Your instructions
Any instructions you wish to give us in relation to your Account must be given via the Platform or in writing (including electronically and, where the context requires, in accordance with the requirements of the Master Trust Deed and any relevant Home Trust Conditions). We may act on any instructions that are given or purported to be given by you with your Account and user details, without needing to validate the authenticity, completeness, and/or accuracy of such instruction or information. Our records of instructions will be conclusive evidence of those instructions.
Updates to the Terms
We may change these Terms by updating them on the Platform, in whole or in part, at any time.
Where a change is likely to have a materially negative impact on you, we will give you reasonable prior written notice in accordance with these Terms where we are able to do so.
Unless stated otherwise, such changes take effect immediately. By continuing to access and use the Platform, you agree to be bound by the changed Terms.
Force majeure
No party shall be liable for any failure or delay in complying with any obligation imposed on that party under these Terms if:
the failure or delay arises, directly or indirectly, from a cause beyond that party's control and not due to the fault or inconsistency, or intentional act or omission of that party;
that party, on becoming aware of the cause, promptly notifies the other parties in writing of the nature and expected duration of the obligation affected by the cause; and
that party uses best endeavours to:
mitigate the effects of the cause on that party's obligations under these Terms; and
perform that party's obligations under these Terms on time despite the cause,
but nothing in this clause shall excuse a party from any obligation to make a payment when due under these Terms.
Dispute resolution
We aim to handle any complaints in a fair and efficient manner and ensure complaints are dealt with promptly, fairly investigated and appropriate action has been taken where necessary.
For any questions or complaints about our Platform or the Services, please contact us at support@homeshare.co.nz. Upon receiving your written complaint, we will acknowledge your complaint by email within 5 Business Days of receiving it.
We will aim to undertake our review of your complaint and send any findings to the email address with which you sent the complaint.
Waiver
A failure by us to enforce any provision of these Terms will not constitute a waiver for such provision. For us to waive a right under these Terms, the waiver must be in writing.
Assignment
You must not transfer, novate or assign your rights and obligations under these Terms without our prior written consent. We may transfer any of our rights and obligations under these terms in whole or in part to anyone.
Severability
If any provision of the Terms is held to be invalid, unenforceable or illegal for any reason, that provision must be read down to the extent necessary to preserve its operation. If it cannot be read down it must be severed, and the remaining parts of the Terms will remain in full force and effect.
Entire agreement
These Terms set out everything agreed by the parties relating to your use of the Platform, and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. You acknowledge that you have not relied on any representation, warranty or agreement relating to the Platform and Services that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.
Survival
Any provision by its nature intended to survive termination of this Agreement survives termination of this Agreement.
Governing law and jurisdiction
The Terms will be governed by New Zealand law, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.
Glossary and interpretation
Definitions
Account means your account registered with us in order to use the Platform and the Services.
AML/CFT means requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and associated regulations.
Business Day means any day other than a Saturday, Sunday or public holiday observed in Auckland, New Zealand.
Dollars, NZD, and $ means the lawful currency of New Zealand.
Fixed Price Range means the price range per Share applicable to sale transactions on the Secondary Market.as set out in the Platform Documents. This range is determined by the Manager based on the Market Value of the Property. The price at the lower end of the range is set at no more than 25% below the Market Value per Share, while the price at the upper end is set at no more than 25% above the Market Value per Share.
FMC Act means the Financial Markets Conduct Act 2013.
GST means goods and services tax imposed under the Goods and Services Tax Act 1985.
Home Trust means the unit trust within the Homeshare Scheme described in Home Trust Conditions.
Home Trust Conditions means the additional terms and conditions declared by Homeshare specific to a Home Trust which, together with the Master Trust Deed, form the governing document for the Home Trust as a unit trust.
Homeshare Scheme means the scheme established as the Homeshare Scheme managed by Homeshare.
Intellectual Property Rights means patents, trade marks, service marks, trade names, registered and unregistered designs, trade or business names, copyright (including rights in code and software), database rights, rights in confidential information, our brand, goodwill and any other intellectual property rights whatsoever, irrespective of whether such intellectual property rights have been registered or not, which may subsist in any part of the world. Live Listing has the meaning set out in clause 3. Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis.
Live Listing has the meaning set out in clause 3.
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis.
Master Trust Deed means the master trust deed declared by Homeshare to establish the Homeshare Scheme.
Personal Information means information about an identifiable, living person. PIE (or Portfolio Investment Entity) has the meaning ascribed to it in the Income Tax Act 2007.
PIE (or Portfolio Investment Entity) has the meaning ascribed to it in the Income Tax Act 2007.
Platform means the website, and any other website operated and maintained by us for the Services and includes any software or web application we make available to you to enable you to access the Services using mobile devices.
Privacy Policy means the policy designated as such by us from time to time and available here.
Services means the performance by us of activities in relation to the Platform and the Homeshare Scheme and any other activities for which we may need to interact with you.
Offer Materials means the principal written document or documents such as an information memorandum by which Shares are offered for issue or sale, including the Home Trust Conditions and other relevant information made available on the Platform. Open Sales has the meaning set out in clause 3.
Open Sales has the meaning set out in clause 3.
Order means a request by an investor to subscribe for Shares in a Live Listing, or to buy or sell Shares in Open Sales via the Secondary Market, as applicable.
Share means a unit in a Home Trust.
Tax means:
all forms of taxes (whether direct or indirect), duties, charges, imposts, withholdings, deductions, rates and the equivalent government charges or levies by or under whatever act or statute imposed or levied or charged or required to be withheld (collectively and individually taxes), whether in New Zealand or elsewhere; and
all interest, penalties or fines, related to, or arising in connection with the imposition or non or late or under payment of such taxes.
Wallet means the notional transactional record maintained by Homeshare for each Account holder which records the beneficial entitlement of that Account holder to the credit balance of the bank account that Homeshare or its related company maintains at a registered bank for the purposes of clause 5.1.
Wholesale Investor means a wholesale investor for the purposes of Schedule 1 of the FMC Act or a person who is otherwise not required to receive disclosure under Part 3 of the FMC Act.
Construction
In the construction of these Terms, unless the context requires, any reference to:
anything required by these Terms to be done on a day which is not a Business Day may be done effectually on the next Business Day;
headings appear as a matter of convenience and do not affect the construction of this agreement;
any document, including these Terms, includes a reference to that document as amended or replaced from time to time;
including and similar words do not imply any limitation.
person includes a reference to an association of persons, an individual natural person, company, limited partnership, body corporate, body politic, firm, joint venture, association (whether incorporated or unincorporated), trust, or governmental or regulatory agency or authority, whether or not having a separate legal personality;
a party to this agreement, or any other document or arrangement, includes that party’s executors, administrators, substitutes (including persons taking by novation), successors and permitted assigns;
any amounts referred to in this agreement exclude GST unless otherwise stated;
a reference to a gender includes each other gender; the singular includes the plural and vice versa;
a statute, or statutory provision, or order or regulation made under it includes that statute, provision, order or regulation as amended, modified, re-enacted or replaced from time to time (whether before or after the date of this agreement) and to any previous statute, statutory provision, order or regulation amended, modified, re-enacted or replaced by that statute, provision, order or regulation.
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